Cisco TAC Expertise
Get 24 hour access to our Technical Assistance Center to resolve critical issues with covered devices.
WHAT IS SMART NET?
Cisco Smart Net Total Care Service
Your IT infrastructure is the lifeline that connects your business to customers and suppliers. Cisco Smart Net Total Care™ helps reduce downtime with fast, expert technical support and flexible hardware coverage provided by the Cisco Technical Assistance Center (TAC). The TAC is staffed by Cisco experts and is accessible 24 hours a day, 365 days a year. Technical services available through the TAC are backed by advance hardware replacement with fast response times, including 2-hour, 4-hour, and next-business-day options. Online self help tools include our extensive knowledge library, software downloads, and support tools designed to help you resolve network issues quickly without opening a case.
Benefits
1
1st Benefit
Resolve problems faster by identifying issues quickly and streamlining your incident management processes to improve IT service levels.
2
2nd Benefit
Reduce risk by having access to Cisco technical experts and smart tools that improve visibility into the state of your IT infrastructure 24 hours a day, 365 days a year.
3
3rd Benefit
Increase operational efficiency through proactive management tools and automated processes that make network administrators and managers more productive.
Next Steps:
For more information about Cisco Smart Net Total Care Service, download the PDF files below, or contact us 24/7. You can also find resources such as videos, training, case studies, and interact with other users in discussion forums on the Smart Net Total Care Community.
Why Get Cisco Smart Net Total Care?
It is considered an industry standard practice to purchase a support contract along with the hardware itself. For Cisco, this support contract is called Smart Net. By having a Smart Net contract, you are entitled to technical support directly from Cisco. This includes getting proper IOS image, firmware, or updates/patches for your Cisco product. The support also includes configuration assistance, network setup, and even in some cases getting brand new equipment for free should the one that you already have has physical damage. To see the full range of benefits, click the link below to find out more about Cisco Smart Net Total Care.
Hardware Replacement
Replace network devices when necessary within a selected delivery time (2 hour, 4 hour, next business day).
Cisco Digital Support
Use personalized web and mobile support to see model-specific content, download software, use automated tools, get alerts, join forums, and manage your TAC cases.
Software Updates
Update and upgrade operating system software for your devices from the Cisco support website.
Smart Capabilities
Use one portal to help manage your Cisco inventory, view life cycle details, check contract status, assess alert information, and run reports.
Best Contractor
We will be able to contract out field engineer support work to your agents to complete upgrades, replacements and troubleshooting on site.
We Excel in Delivering
Optimal Solutions.
Ready To Order?
To get the best price on a Smart Net package for your existing Cisco equipment, or to order new equipment, click the button below to be taken to our free, no obligation quote form.
Need Support Nowsss?
If you already have a Smart Net contract on your hardware, open a support case directly with Cisco.
DOWNLOADS
Our service offerings to enhance customer experience throughout the product lifecycle includes – test and repair, service management, and end-to-end warranty management.